Terms of service

Terms & Conditions

Effective Date: 05 August 2026

Welcome to SCENTSTILL. These Terms & Conditions govern your access to and use of our website, products, and services. By browsing our website or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these terms.

Our aim is to provide a secure, transparent, and enjoyable shopping experience for every customer.

1. Website Usage

By using the SCENTSTILL website, you agree to use it only for lawful purposes. You must not:

  • Engage in fraudulent or illegal activities.
  • Attempt to gain unauthorized access to our systems or customer information.
  • Introduce viruses, malware, or any harmful code.
  • Interfere with the operation or security of the website.

SCENTSTILL reserves the right to suspend or terminate access to users who violate these terms.

2. Product Information

We make every effort to ensure that all product descriptions, images, prices, and specifications are accurate.

Please note that:

  • Product images are for illustration purposes only.
  • Minor variations in color or packaging may occur due to photography, lighting, or individual screen settings.
  • Fragrance perception may vary from person to person.
  • Product availability, pricing, and promotions are subject to change without prior notice.

3. Orders

All orders placed through SCENTSTILL are subject to confirmation and availability.

We reserve the right to:

  • Accept or decline any order.
  • Cancel orders due to pricing errors, stock shortages, payment issues, or suspected fraudulent activity.
  • Contact customers to verify order details before processing.

If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Refund Policy.

4. Pricing

All prices displayed on our website are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless otherwise stated.

SCENTSTILL reserves the right to modify prices, promotional offers, and discounts at any time without prior notice.

5. Intellectual Property

All content available on the SCENTSTILL website—including but not limited to:

  • Logo
  • Brand name
  • Product names
  • Images
  • Graphics
  • Website design
  • Text
  • Videos
  • Marketing materials

is the exclusive property of SCENTSTILL and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without our prior written permission.

6. Payments

We offer secure payment options for your convenience, including:

  • Cash on Delivery (COD)
  • Secure online prepaid payment methods

All online transactions are processed through trusted payment gateways. SCENTSTILL does not store or have direct access to your payment card information.

7. Shipping & Delivery

Orders are processed and delivered according to our Shipping & Delivery Policy.

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

  • Courier operations
  • Public holidays
  • Weather conditions
  • Remote delivery locations
  • Other unforeseen circumstances

SCENTSTILL cannot be held responsible for delays beyond our reasonable control.

8. Returns & Exchanges

Returns and exchanges are governed by our Return & Exchange Policy.

To qualify for a return or exchange, products must meet the eligibility requirements outlined in that policy.

For hygiene and quality assurance reasons, opened or used perfumes cannot be returned unless the product was received damaged, defective, or incorrect.

9. Limitation of Liability

To the maximum extent permitted by law, SCENTSTILL shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • The use of our website.
  • The purchase or use of our products.
  • Delays in delivery.
  • Website interruptions.
  • Technical errors beyond our control.

Our maximum liability shall not exceed the amount paid by the customer for the product in question.

10. Privacy

Your privacy is important to us.

Any personal information collected through our website is handled in accordance with our Privacy Policy and is used solely to process orders, improve customer experience, and provide support.

We do not sell or share your personal information with third parties except where necessary to complete your order or where required by law.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes arising from the use of our website or services should first be addressed through good-faith discussions. If a resolution cannot be reached, the matter shall be subject to the jurisdiction of the competent courts of Pakistan.

12. Changes to These Terms

SCENTSTILL reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Any changes become effective immediately upon publication on this website. We encourage customers to review this page periodically to stay informed of any updates.

Contact Us

If you have any questions regarding these Terms & Conditions or require further assistance, our Customer Support team is always happy to help.

SCENTSTILL

📧 Email: scentstill@gmail.com

🌐 Website: www.scentstill.com

Our Commitment

At SCENTSTILL, we are committed to delivering not only exceptional fragrances but also a shopping experience built on trust, transparency, and customer satisfaction. By maintaining clear policies and high standards, we aim to provide every customer with the confidence to shop with peace of mind.

SCENTSTILL
Luxury in Every Note. Confidence in Every Spray.