Return & Exchange Policy

At SCENTSTILL, customer satisfaction is at the heart of everything we do. We take great pride in delivering premium fragrances that meet the highest standards of quality. If your order doesn't meet your expectations, we're here to make the return or exchange process as smooth and transparent as possible.

🔄 Return & Exchange Eligibility

We accept return or exchange requests within 3 days of receiving your order, provided the product meets the conditions outlined below.

✅ Conditions for Returns & Exchanges

To be eligible for a return or exchange:

• The fragrance must be unused, unopened, and in its original condition.
• The original packaging, box, and any protective seals must remain intact.
• Proof of purchase (order confirmation or receipt) is required.
• Products that have been opened, used, tampered with, or damaged after delivery are not eligible for return or exchange unless they were received in that condition. (An evidence is required in this case)

💰 Refund Policy

Once your returned item has been received and inspected, we'll notify you of the status of your request. If approved, your refund will be processed within 10–15 business days using the original payment method or another mutually agreed method, where applicable.

Exceptions / non-returnable items

 Certain types of items cannot be returned, like (Perfume Testers Pack). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

🚚 Return Shipping

If you're returning a product due to a change of mind or an incorrect order placed by the customer, the return shipping cost will be the customer's responsibility.

However, if you receive a damaged, defective, or incorrect product, SCENTSTILL will cover all return and replacement shipping costs.

📦 Damaged, Defective or Incorrect Orders

We carefully inspect every SCENTSTILL order before dispatch to ensure it reaches you in perfect condition. However, if you receive a product that is damaged, defective, leaking, broken, or different from what you ordered, please notify us immediately at the time of delivery.

To process your request, you must provide clear evidence, including:

• 🎥 An uninterrupted unboxing video starting before the shipping package is opened and continuing until the product is fully unpacked.
• 📸 Clear photographs showing the damaged, defective, leaking, or incorrect item, along with the original packaging and shipping label.
• 🧾 Your order number or proof of purchase.

Please Note:

• Claims submitted without an unboxing video may not be eligible for a replacement or refund.
• Once the package has been accepted without reporting any visible damage at the time of delivery, Mindsells reserves the right to decline claims for physical damage or missing items.
• All approved claims will be reviewed by our Quality Assurance team before a replacement or refund is processed.

Our goal is to resolve genuine issues as quickly and fairly as possible while maintaining a secure shopping experience for all our customers.

Note: Perfumes are personal-use products. For hygiene and quality assurance reasons, opened or used fragrances cannot be returned or exchanged unless the product is proven to be damaged, defective, or incorrect at the time of delivery.

📞 Need Assistance?

If you have any questions regarding returns or exchanges, our Customer Support team is always happy to assist you.

📧 Email: scentstill@gmail.com